Processing Time: up to 5 Business days
Estimated Delivery: up to 6 Weeks ( in regular seasons) and up to 10 weeks depends on holiday seasons.
For customers that have chosen our STANDARD SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s where about after that, the risk of the product not arriving your doorstep is there. We are NOT RESPONSIBLE for missing or miss delivered items once they are shipped out in this case.
If your order is over $75, we HIGHLY RECOMMEND you to choose our INSURED SHIPPING (With Tracking) option, so that you will be able to track your order at all times, until it arrives your doorstep. If the packages get missing, we will resend new ones for you.
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team to start the return process. Please include the following information:
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please check it HERE or contact our Customer Support team.